Help et contact

A question about an order, a payment or a delivery? It all goes through one address: info@nooraistudio.com.

We answer within 24 working hours. There's no form, no ticket number, no bot: you write, someone reads.

I haven't received my order

Check your spam folder first — the delivery link is sent by email. If you can't find it, write to us with the address used at payment : that's enough for us to find the order.

I want to change or cancel

Before production starts, an order is cancelled and refunded in full, no discussion. After that, the guarantee applies: we redo it once, or we refund.

I'm not happy with the result

Tell us within seven days of delivery, explaining what's wrong. We redo it once, or we refund. It's written in the terms and it applies with no minimum term and no minimum amount.

I want to cancel my subscription

An email to info@nooraistudio.com is enough. Cancellation takes effect at the end of the current month, which remains due and delivered. No reason is required.

A payment appears on my statement and I don't recognise it

The descriptor shown on a bank statement is NOOR STUDIO. If you don't recognise a charge, write to us at info@nooraistudio.com before opening a dispute with your bank: we find the transaction and refund it within minutes if it shouldn't be there.

I paid a deposit — when is the balance charged

On delivery, and never before. The deposit and the balance are both shown on the payment page before you confirm.