Terms générales
These terms apply to every order placed with NOOR, whether from this site or by message. Paying for an order constitutes acceptance. This page is a translation provided for convenience. In case of any discrepancy, the French version prevails. A question before you order: info@nooraistudio.com.
The provider
[legal name to be completed], trading as the NOOR studio, [address to be completed], registered under number [registration number to be completed].
What we sell
- Digital products as downloads: prompt packs, the method guide, the course.
- Services delivered digitally: campaign visuals, brand identity, one-page website.
- Monthly subscriptions content production.
The detail of each offer, its contents and its turnaround are set out on its product page. The product page is what governs.
Prices
Prices are shown in euros. Launch pricing applies until 30 October 2026 ; after that date, the full prices shown on each product page apply. It is a real deadline, not a permanent discount left on display. The first ten clients keep launch pricing for life on their later orders.
Payment
- Digital products — paid in full at order time.
- Services — 50% deposit at order time, balance invoiced on delivery. The deposit and the balance are both shown on the payment page before you confirm.
- Subscriptions — charged monthly, at full price, with no minimum term.
Payment is processed by Stripe. NOOR neither receives nor stores any card data.
Turnaround
Turnaround runs from receipt of the deposit and of what we need to work — brief, product photo, brand guidelines if any. A clock cannot start while something needed is missing. Each product page states its own: 48 hours to 8 days depending on the offer.
The guarantee
Not convinced on delivery? We redo it once, or we refund. The request is made by email within seven days of delivery. If you choose the refund, it covers the sums paid and the delivered files may not be used.
Right of withdrawal
For digital products, delivery is immediate: by confirming the order you request immediate performance and waive your right of withdrawal, in accordance with the rules applicable to digital content supplied without a physical medium.
For services, if you are a consumer, you have a fourteen-day right of withdrawal. If you ask us to begin before that period ends — which is the case as soon as you send your brief — and the service is fully performed within it, the right of withdrawal no longer applies. These terms reduce no right the law grants you as a consumer.
Who owns the visuals
The delivered files are yours, outright, for any commercial use, with no time or territory limit, from full payment onwards.
What we keep : the right to show the delivered work in our portfolio and on our social accounts. If you'd rather we didn't, say so at order time — it is accepted unconditionally and at no extra cost.
Subscriptions
No commitment, cancellable at any time for the following period, by email to info@nooraistudio.com. The month already started is due and delivered. Unused visuals from one month do not roll over into the next: this is a production cadence, not a credit balance.
What we don't do
- No illegal, hateful, misleading or harmful content.
- No imitation of a brand, a real person or an existing identity.
- No fake reviews, no fake testimonials, no invented figures — not for us, and not for you.
An order that falls into these cases is refused and refunded.
Your obligations
You warrant that you hold the rights to what you send us — photos, logo, trademark, copy. NOOR cannot be held liable for the use of material you did not have the rights to.
Liability
NOOR owes a best-efforts obligation on the creative work and an obligation of result on delivering the items described on the product page. NOOR's liability is limited to the amount actually paid for the order concerned. No commercial result is guaranteed : we deliver visuals, not sales.
Personal data
How your data is processed is described in our privacy policy.
Disputes
If something goes wrong, write first to info@nooraistudio.com : almost everything is settled there. Failing agreement, the dispute falls to the competent courts of the provider's place of establishment, without prejudice to the protective rules applicable to consumers.